Clear and transparent billing for your peace of mind.
At SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED (“Sylen Tech”), we strive to deliver enterprise-grade remote IT operations solutions. Because our products are digital software subscriptions, our refund and cancellation policies are structured differently from physical goods. Please read the following guidelines carefully.
1. Subscription Cancellations
You have full control over your billing. You may cancel your auto-renewing subscription at any time through your account dashboard. If you choose to cancel:
- Your cancellation will take effect at the end of your current paid billing cycle (whether it is a 7-Day, 1-Month, 3-Month, or 1-Year plan).
- You will retain full access to all software features, including cross-platform control and session recording, until the end of that billing term.
- We do not prorate or refund canceled subscriptions for the remaining unused days of your current billing cycle.
2. Short-Term Evaluation (7-Day Plan)
We want you to be completely confident in our platform before making a long-term commitment. That is why we offer a dedicated, low-cost 7-Day Plan. We highly encourage all new customers to utilize this short-term subscription to fully test our asset visibility, automated deployment, and remote access features in your own IT environment before upgrading to a longer-term plan.
3. Refund Eligibility
Because we provide the 7-Day short-term plan specifically for software evaluation purposes, all sales are generally considered final once a charge is processed. However, we may grant exceptions in the following specific cases:
- Billing Errors: If you were charged multiple times for the same subscription period due to a technical glitch.
- Unintended Auto-Renewal: If you forgot to cancel your subscription, you may request a refund within 24 hours of the renewal charge. (Note: This applies to subsequent renewals only, not the initial purchase).
To request a refund under these exceptions, please contact our support team with your account details and order receipt.
4. Non-Refundable Scenarios
We cannot issue refunds for:
- Lack of usage or failure to install the software during an active subscription period.
- Incompatibility with unsupported operating systems (please verify compatibility during your 7-Day plan).
- Accounts terminated by Sylen Tech due to violations of our Terms of Service or Privacy Policy.
Contact Us
If you have any questions regarding your billing or this policy, please do not hesitate to reach out to us:
- Company Name: SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED
- Contact Person: Senthilkumar Mallaiyan
- Office Address: SITE NO.12, SENTHIL NAGAR, Ganapathy, Coimbatore North, Coimbatore, Tamil Nadu, India
- Pincode: 641006
- Phone: 8123100687
- Email: unintedopc@gmail.com