{"id":3,"date":"2026-02-23T15:20:32","date_gmt":"2026-02-23T15:20:32","guid":{"rendered":"https:\/\/sylensoft.com\/?page_id=3"},"modified":"2026-02-25T08:49:44","modified_gmt":"2026-02-25T08:49:44","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sylensoft.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"sylen-page-content\">\n    <!-- Privacy Policy Hero Section -->\n    <section class=\"privacy-hero\">\n        <h1><\/h1>\n        <h2>Your privacy and data security are our top priorities.<\/h2>\n        <p>At SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED (&#8220;Sylen Tech&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our remote IT operations solutions and website.<\/p>\n        <p><em>Last Updated: October 2025<\/em><\/p>\n    <\/section>\n\n    <!-- 1. Information We Collect -->\n    <section class=\"privacy-collection\">\n        <h3>1. Information We Collect<\/h3>\n        <p>To provide you with our enterprise-ready remote operations platform, we may collect the following types of information:<\/p>\n        <ul>\n            <li><strong>Account &#038; Contact Information:<\/strong> Name, email address, phone number, and billing details when you register for a Personal or Business plan.<\/li>\n            <li><strong>Device &#038; Network Data:<\/strong> Information required for &#8220;Asset Visibility&#8221; and cross-platform control, including OS type, hardware configurations, IP addresses, and network status.<\/li>\n            <li><strong>Operational &#038; Session Data:<\/strong> Telemetry data, session logs, and encrypted evidence storage related to your remote connections, necessary for features like &#8220;Session Recording&#8221; and &#8220;AI Operation Audit&#8221;.<\/li>\n        <\/ul>\n    <\/section>\n\n    <!-- 2. How We Use Your Information -->\n    <section class=\"privacy-usage\">\n        <h3>2. How We Use Your Information<\/h3>\n        <p>We use the collected data strictly for business and operational purposes, including:<\/p>\n        <ul>\n            <li>Facilitating secure remote access and service desk support.<\/li>\n            <li>Providing rich diagnostics, automated deployments, and real-time alerts.<\/li>\n            <li>Maintaining operational traceability and generating timeline-based reports for your IT compliance.<\/li>\n            <li>Processing transactions, managing subscriptions, and providing technical support.<\/li>\n        <\/ul>\n    <\/section>\n\n    <!-- 3. Data Security & Encryption (Highlighting website features) -->\n    <section class=\"privacy-security\">\n        <h3>3. Data Security &#038; End-to-End Encryption<\/h3>\n        <p>Because we are built with security and compliance first, your data is protected by industry-leading standards. We employ:<\/p>\n        <ul>\n            <li><strong>End-to-End Encryption:<\/strong> All remote sessions and data channels are secured using RSA key exchange and modern AES encryption.<\/li>\n            <li><strong>Multi-factor Verification:<\/strong> Layered identity checks for privileged sessions to prevent unauthorized access.<\/li>\n            <li><strong>Granular Authorization:<\/strong> Role-based access and temporary privilege flows to ensure data is only accessible to authorized personnel within your organization.<\/li>\n        <\/ul>\n    <\/section>\n\n    <!-- 4. Data Sharing & Disclosure -->\n    <section class=\"privacy-sharing\">\n        <h3>4. Data Sharing and Disclosure<\/h3>\n        <p>We do not sell your personal data. We may share information only in the following circumstances:<\/p>\n        <ul>\n            <li>With trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting), bound by strict confidentiality agreements.<\/li>\n            <li>If required by law, legal process, or governmental request to protect the rights, property, or safety of Sylen Tech, our customers, or the public.<\/li>\n        <\/ul>\n    <\/section>\n\n    <!-- 5. Your Rights -->\n    <section class=\"privacy-rights\">\n        <h3>5. Your Privacy Rights<\/h3>\n        <p>Depending on your jurisdiction, you have the right to access, correct, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please reach out to our privacy team using the contact information below.<\/p>\n    <\/section>\n\n    <hr style=\"margin: 40px 0; border: 1px solid #eee;\">\n\n    <!-- Contact Us Section (Unified Format from Website Footer) -->\n    <section class=\"contact-us\">\n        <h3>Contact Us<\/h3>\n        <ul style=\"list-style-type: none; padding: 0;\">\n            <li><strong>Company Name:<\/strong> SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED<\/li>\n            <li><strong>Contact Person:<\/strong> Senthilkumar Mallaiyan<\/li>\n            <li><strong>Office Address:<\/strong> SITE NO.12, SENTHIL NAGAR, Ganapathy, Coimbatore North, Coimbatore, Tamil Nadu, India<\/li>\n            <li><strong>Pincode:<\/strong> 641006<\/li>\n            <li><strong>Phone:<\/strong> <a href=\"tel:+918123100687\">8123100687<\/a><\/li>\n            <li><strong>Email:<\/strong> <a href=\"mailto:unintedopc@gmail.com\">unintedopc@gmail.com<\/a><\/li>\n        <\/ul>\n    <\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":65,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/65"}],"wp:attachment":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}