{"id":15,"date":"2026-02-25T08:56:55","date_gmt":"2026-02-25T08:56:55","guid":{"rendered":"https:\/\/sylensoft.com\/?page_id=15"},"modified":"2026-02-25T08:56:55","modified_gmt":"2026-02-25T08:56:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sylensoft.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<div class=\"sylen-page-content\">\n    <!-- Refund Policy Hero Section -->\n    <section class=\"refund-hero\">\n        <h1><\/h1>\n        <h2>Clear and transparent billing for your peace of mind.<\/h2>\n        <p>At SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED (&#8220;Sylen Tech&#8221;), we strive to deliver enterprise-grade remote IT operations solutions. Because our products are digital software subscriptions, our refund and returns policy is structured differently from physical goods. Please read the following guidelines carefully.<\/p>\n    <\/section>\n\n    <!-- 1. The 7-Day Evaluation Plan -->\n    <section class=\"policy-evaluation\">\n        <h3>1. Short-Term Evaluation (7-Day Plan)<\/h3>\n        <p>We want you to be completely confident in our platform before making a long-term commitment. That is why we offer a dedicated, low-cost <strong>7-Day Plan<\/strong>. We highly encourage all new customers to utilize this short-term subscription to fully test our cross-platform control, asset visibility, and remote access features in your own IT environment before upgrading to a 1-Month, 3-Month, or 1-Year plan.<\/p>\n    <\/section>\n\n    <!-- 2. Cancellations -->\n    <section class=\"policy-cancellations\">\n        <h3>2. Subscription Cancellations<\/h3>\n        <p>You may cancel your auto-renewing subscription at any time through your account dashboard. If you choose to cancel:<\/p>\n        <ul>\n            <li>Your cancellation will take effect at the end of your current paid billing cycle (whether it is a 7-Day, 1-Month, 3-Month, or 1-Year plan).<\/li>\n            <li>You will retain full access to all software features until the end of that billing cycle.<\/li>\n            <li>We do not prorate or refund canceled subscriptions for the remaining days of your current billing term.<\/li>\n        <\/ul>\n    <\/section>\n\n    <!-- 3. Refund Eligibility -->\n    <section class=\"policy-eligibility\">\n        <h3>3. Refund Eligibility<\/h3>\n        <p>Because we provide a 7-Day short-term plan specifically for software evaluation purposes, <strong>all sales are generally considered final once a charge is processed<\/strong>. However, we may grant exceptions in the following specific cases:<\/p>\n        <ul>\n            <li><strong>Billing Errors:<\/strong> If you were charged multiple times for the same subscription period due to a technical glitch.<\/li>\n            <li><strong>Unintended Auto-Renewal:<\/strong> If you forgot to cancel your subscription, you may request a refund <strong>within 24 hours<\/strong> of the renewal charge. (Note: This applies to subsequent renewals only, not the initial purchase).<\/li>\n        <\/ul>\n        <p>To request a refund under these exceptions, please contact our support team with your account details and order receipt.<\/p>\n    <\/section>\n\n    <!-- 4. Non-Refundable Scenarios -->\n    <section class=\"policy-exceptions\">\n        <h3>4. Non-Refundable Scenarios<\/h3>\n        <p>We cannot issue refunds for:<\/p>\n        <ul>\n            <li>Lack of usage or failure to install the software during an active subscription period.<\/li>\n            <li>Incompatibility with unsupported operating systems (please verify compatibility during your 7-Day plan).<\/li>\n            <li>Accounts terminated by Sylen Tech due to violations of our Terms of Service or Privacy Policy.<\/li>\n        <\/ul>\n    <\/section>\n\n    <hr style=\"margin: 40px 0; border: 1px solid #eee;\">\n\n    <!-- Contact Us Section (Unified Format from Website Footer) -->\n    <section class=\"contact-us\">\n        <h3>Contact Us<\/h3>\n        <p>If you have any questions regarding your billing or this policy, please do not hesitate to reach out to us:<\/p>\n        <ul style=\"list-style-type: none; padding: 0;\">\n            <li><strong>Company Name:<\/strong> SYLEN TECH SOLUTIONS (OPC) PRIVATE LIMITED<\/li>\n            <li><strong>Contact Person:<\/strong> Senthilkumar Mallaiyan<\/li>\n            <li><strong>Office Address:<\/strong> SITE NO.12, SENTHIL NAGAR, Ganapathy, Coimbatore North, Coimbatore, Tamil Nadu, India<\/li>\n            <li><strong>Pincode:<\/strong> 641006<\/li>\n            <li><strong>Phone:<\/strong> <a href=\"tel:+918123100687\">8123100687<\/a><\/li>\n            <li><strong>Email:<\/strong> <a href=\"mailto:unintedopc@gmail.com\">unintedopc@gmail.com<\/a><\/li>\n        <\/ul>\n    <\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":1,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":69,"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/69"}],"wp:attachment":[{"href":"https:\/\/sylensoft.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}